Sacred Heart Center
Position: Director of Programs
Closing date for receipt of application: Open until filled
Salary: Salary: Commensurate with experience, full-time position with benefits
About Sacred Heart Center
The mission of the Sacred Heart Center (SHC) is to serve as a hub for Richmond’s Latino community that opens opportunities for economic and social integration, family success and community leadership. Our key organizational priorities are:
• Open Educational and Economic Opportunities for Adults
• Prepare Latino families and first generation Americans for success
• Build a hub for the Richmond Area’s Latino community that brings people together, celebrates Latino culture, and facilitates access to services
• Build capacity for organizational growth to reach more people in our service area.
Position Overview
The Director of Programs oversees the coordination and administration of the diverse and growing SHC programs including planning, organizing, ensuring staffing, implementing, and monitoring program activities. The Director of Programs is responsible for the operational success of SHC programs that serve adults, children and youth, and families, ensuring seamless team management and development, program delivery, and quality control and evaluation.
Key Responsibilities
The Director of Programs will have the following primary responsibilities:
Program Implementation and Delivery:
• Supervise and oversee all Center programs, working closely with SHC Executive Director and program staff
• Supervise SHC program staff and volunteers, ensuring that quality programs are delivered to the community in alignment with the SHC mission, goals of the organization, and organizational values
• In consultation with the SHC Executive Director, recruit, interview, select, and train well-qualified program staff
• Ensure that all programs, staff, and volunteers are operating according to relevant policies and procedures
• Coordinate the delivery of services among different program activities to increase effectiveness and efficiency
• Develop new programs, in collaboration with the Executive Director and program staff, to support the strategic direction of the organization
• Develop and implement long-term goals and objectives to achieve the successful outcomes of the programs, along with relevant evaluation tools and frameworks necessary to track progress
• Assist the Executive Director with the creation of the annual budget for all programs, with input of program staff
• Monitor and manage the budgets and budget expenses of SHC programs
• Complete all required reports as designated by funding sources
• Communicate with program participants and other stakeholders to gain community support for the programs and to solicit input to improve the programs
Further the Mission and Growth of SHC:
● Develop and maintain collaborative partnerships with representatives from various community organizations and stakeholders
● Build networks and alliances, while increasing the organization’s visibility in the community, and focusing on constant improvement of current relationships with organizations and affiliations
● Working with Executive Director and Development Director, identify and seek additional sources of funding for new programs
● Assist the Executive Director and Development Director in the preparation of grant applications and reports
● Working with Executive Director and Development Director, assist in organizing the Center’s fundraising events and in procuring community support
● Working with Executive Director and program staff, maintain positive media relations and SHC’s media marketing efforts
Other tasks:
• Perform additional duties designated by the Executive Director to meet mission of the SHC.
• Work as part of a high performing team with all SHC staff, Board, volunteers, and partners to accomplish overall organizational goals
Keys to Success:
• 100% follow-through
• Customer service orientation, and ability to connect with people from different cultures
• Attention to detail
• Strong leadership skills and knowledge of program management
• Positive attitude, solution-focused, and flexibility
Experience and Attributes:
This is an extraordinary opportunity for an individual with team management experience to grow and further develop programs that are positively impacting our community. The successful candidate will manage programs, partner with the ED, and work collaboratively with the SHC program staff. Ideal candidates for this position will share our commitment to open opportunities for economic and social integration, family success and community leadership for Richmond’s Latino community.
Specific requirements include:
• Bachelor’s Degree and at least 4-5 years of experience with program management, human services, or other related experience
• Bilingual in Spanish and English, bicultural
• Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams
• Deep understanding of human resources, employee performance work plans and evaluation
• Strong program management skills and experience in managing complex, multifaceted projects resulting in measurable successes and program growth
• Demonstrated success developing and evaluating program models, and selecting and successfully operationalizing innovative programs
• Highly organized, analytical, IT-competent – proficient in Microsoft Office programs
• Proficient in using technology as a management reporting tool and experience working with staff to develop and implement program evaluation systems
• Excellent verbal and written communication skills with exceptional attention to details, a strong customer service focus, excellent follow-up, and an ability to work with diverse groups in a courteous and professional manner
• Ability to connect with others and forge strong relationships
• Ability to perform several tasks concurrently, time management and organizational skills
• Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines
• Personal qualities of integrity, credibility, and a commitment to and passion for SHC’s mission
• Ability to work in a fast-paced environment, and to work flexible a schedule, including occasional weekends, is preferred.
Interested candidates should send a cover letter and resume by email to:
Tanya Gonzalez
Executive Director
Sacred Heart Center
Tanya_gonzalez@shcrichmond.org