During these difficult times, we have created this page in an effort to communicate some of the resources that are available online.

We will keep updating this page and translate some of the articles and resources we find online into Spanish, since many of these resources are only available in English.

For the Spanish version click here.

Please email us at communications@shcrichmond.org if you have an update or additional resource to offer that’s not listed.

We hope everyone takes every precaution to take care of themselves and to stay informed. We are in this together!

We continue to provide services to families and to our community during the Covid-2019 pandemic. We are grateful for your crucial support in these uncertain times. If you are in a position to do so, please consider becoming a monthly supporter to help us best serve our community going forward.  

Mutual Aid

  • File for unemployment : If you lost your job due to COVID-19, you can apply for unemployment, but you also qualify if any of the following apply to you:
  1. You are quarantined.
  2. You are caring for a family member who is sick or in quarantine.
  3. You are responsible for a child whose school is closed.

You will not be asked to actively seek a new job at this time, and the state has also waived the one-week waiting period.

Jennifer Ayala from St. Peter’s started a document in our Google Drive with resources that immigrant community members, including those with DACA or who are undocumented, might find helpful. Check out the spreadsheet.

Link: https://docs.google.com/spreadsheets/d/1hDgSkMRSZZ1tlkdyv4Cmvajz4LUM4oSq922GfHZFmMk/edit?usp=sharing 

Feel free to add other items that you are familiar with. We hope that it is helpful!

Public Charge

The Department of Homeland Security would not consider you inadmissible for having received unemployment benefits.

According to the version of the rule published in the federal registry:

“DHS would not consider federal and state retirement, Social Security retirement benefits, Social Security Disability, postsecondary education, or unemployment benefits as public benefits under the public charge inadmissibility determination as these are considered to be earned benefits through the person’s employment and specific tax deductions.”


Health Resources

Important Health Coverage Information

It is more important than ever to have and understand your health coverage.

Do you have questions and concerns about Medicaid for yourself or your children or want to apply? 

Questions can be answered by phone – Applications can be completed by phone.

The rules are changing to make it easier for more people to get or keep Medicaid during this health emergency. Local DSS agencies will not cancel coverage for failing to return renewal forms and/or failure to return verifications during this health emergency, too. 

Please call or text Norma Ryan at 804-955-9578 for help. While Social Services buildings are closed to the public, Workers are processing cases. 

To apply for SNAP (Food Stamps) Call: 855-635-4370

Bon Secours Mercy Health COVID-19 Hotline 888-700-9011  – for those who have any questions about symptoms (Spanish speaking specialists are available)

BSMH offers free virtual visits for COVID-19

Bon Secours Mercy Health is now offering free virtual visits to those experiencing COVID-19 symptoms and those who may have been exposed to someone diagnosed with COVID-19. Using the existing Bon Secours 24/7 app, individuals in all Mercy Health and Bon Secours markets have access to video visits.

Using this app, providers can screen for COVID-19, assess mild to moderate symptoms and discuss next steps. Individuals are encouraged to use these free virtual visits if they: Are showing possible symptoms. May have had an exposure to someone diagnosed with a positive case of COVID-19.

Please note this service is for non-emergency COVID-19 visits only. Call 911 for emergencies. Bon Secours Mercy Health’s virtual visits are part of an ongoing effort to expand patient access while ensuring emergency departments and physician practices are not overwhelmed with non-emergency visits. 

Visit bonsecours247.com or download the Bon Secours 24/7 app for free from the app store. The Coupon Code CARE2020 can be used for a free COVID-19 visit. 

Mental health

Source BBC: How can we protect our mental health during the covid-19 pandemic?

  • Take a break on social media
  • Wash your hands, but not excessively
  • Stay connected with people
  • Avoid exhaustion

Source Centers for Disease Control and Prevention (CDC): Mental health and coping during COVID-19

  • People with preexisting mental health conditions should continue with their treatment and be aware of new or worsening symptoms.
  • People who may respond more strongly to the stress of a crisis include: older people and people with chronic diseases, children and teens, people who are helping with the response to COVID-19, like doctors and other health care providers, or first responders, and people who have mental health conditions including problems with substance use

Source Telemundo: “Anxiety and quarantine: how to take care of our mental health in an outbreak of coronavirus


  • Stay connected with your loved ones and try to continue your daily routines. You can keep in touch through social networks, video conferences and phone calls.
  • In times of stress pay attention to your own needs and feelings. Do activities that you like and that relax you.
  • Exercise regularly, sleep in your normal hours and eat healthy.
  • Organize your time to know when to read the latest news in the news about the coronavirus so that it does not cause stress or anxiety; and avoid the information that generates these feelings. For this, you can choose certain times of the day to find out about your community’s plans during this time and thus protect your family.
  • Do not associate the disease with any nationality or ethnic group; Instead, be more empathetic to those who have tested positive for the virus.
  • Find a way to also share stories and positive experiences of people who have had the disease and have recovered or received the support of the people they love.
  • Honor the people who work in professions such as medicine that currently play an important role in saving our lives.

General News and Governmental Services

  • Important information from Social Security Administration
  • ABC 8 news: https://www.wric.com/health/coronavirus/
  • Virginia.gov: Coronavirus (COVID-19) In Virginia
  • Governor’s Updates
  • Coronavirus Tax Relief
  • Richmond City Updates
  • USCIS Response to the Coronavirus Disease 2019 (COVID-19)
  • Virginia received a statewide Economic Injury Disaster Loan declaration from the U.S. Small Business Administration (SBA). Small businesses and non-profit organizations located throughout the state can now apply for a loan of up to $2 million from the SBA to pay fixed debts, payroll, accounts payable, and other expenses.  To submit a loan application for the SBA Economic Injury Disaster Loan program, please visit: https://disasterloan.sba.gov/ela/
  • The Governor authorized rapid response funding, through the Workforce Innovation and Opportunity Act, for employers eligible to remain open during this emergency. Funds may be used to clean facilities and support emergency needs.  Regional workforce teams will be activated to support employers that slow or cease operations. Employers who do slow or cease operations will not be financially penalized for an increase in workers requesting unemployment benefits. Virginia WIOA information for employers can be found here: https://virginiacareerworks.com/employers/
  • Temporary Stay at Home Order Due to Novel Coronavirus (COVID-19)