Payment and Refund Notice

Payment Terms

The Sacred Heart Center, Inc. Immigration Legal Services Program (SHC ILSP) requires a retainer payment upon engagement for legal services. We accept the following payment methods:

• Online payments through our secure payment portal
• Checks and money orders made payable to “Sacred Heart Center, Inc.”
• Cash payments (receipts will be provided)

All fees are charged in US Dollars (USD) only.

Initial Consultations

Initial consultations may be subject to a fee, which will be communicated to you prior to your appointment. This fee is non-refundable as it covers the time and resources dedicated to evaluating your case.

Retainer and Billing Practices

• Upon acceptance of your case, SHC ILSP will request a retainer payment based on the estimated scope of services needed
• This retainer is placed in a client trust account and drawn upon as work on your case progresses
• Work is billed according to the fee schedule provided in your service agreement
• When the retainer is depleted, additional payments may be required to continue services

Refund and Withdrawal Notice

• Results in immigration cases are not guaranteed
• Refunds are not available for legal work already completed
• If you choose to withdraw from representation, you are entitled to reimbursement of any portion of your retainer that has not been earned through completed, billable work
• Expenses incurred in the course of case work, including filing fees, postage, fingerprinting, and notarization, cannot be refunded

Cancellation Process

If you wish to terminate services or request a refund of unexpended retainer funds:

1. Notify your legal representative in writing (email or letter)
2. Your request will typically be reviewed within 5 business days
3. Any applicable refund will be processed within 14 business days of approval
4. Refunds will be issued in the same form as the original payment when possible

Questions About Billing

For questions regarding billing, payments, or refunds, please contact our office at 804-837-0189 or email immigration_services_team@shcrichmond.org.

Last updated: March 2025